Wizard Guitar Shop Satisfaction Guarantee
We want you to be completely happy with the service you receive from us and confident in anything you buy from us.
We ensure that all our guitars are professionally set up to your specification prior to you leaving the store or ordering online. We also offer a further set up after 3 months where we can make any adjustments to your guitar if you require. This service is completely free of charge. The only cost to you is the price of a new set of strings.
All our guitars come with a 12 month warranty as standard and this also applies to our selection of second hand guitars.
All our repairs are also covered by warranty.
- Items can be returned for a full refund if you contact us within 14 calendar days of receiving your item**
- Items can be exchanged for a similar item within 30 days of receiving your item**
- ** provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only. Items should be returned as they were originally packaged as far as is possible.
- Items ordered especially at a customer's request may be returned or exchanged at the manager's discretion only.
- Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned/exchanged if the packaging is factory sealed and unopened.
- Similarly, software and other licensed items may only be returned/exchanged if the product packaging has not been opened or tampered with in any way.
- We reserve the right to offer only a partial refund if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.
Delivery charges for returns and exchanges
Please note, unless your item is faulty, you will be liable for any delivery costs associated with your return/exchange. These costs will vary, but typically, the cost of a courier collecting goods from your door to return to us will cost £10-£20 for most items.
Where orders incur a delivery charge, we only will refund you the cost of a standard delivery service for that item. We cannot refund any additional charges that you opt to pay to get a premium delivery service at the point of ordering e.g. Saturday delivery.
We cannot refund the original delivery cost for International orders outside of the EU.
We value your feedback so if you have any thoughts about how we can improve our service we want to hear it. We’re also very grateful if you would review our service either on Facebook or on Google reviews.